|Delivery and Returns
Your orders are very important to us. All orders are packed with care and shipped out within 1 to 4 weeks of the order, depending on order volume. Most orders are shipped via UPS and may arrive in separate shipments depending on the items ordered. Shipping costs are calculated on the weight of the item, as well as the zip code the package is going to.
Returns are accepted within 30 days from the time the order is placed with a proper RMA # obtained from Survival Gear Source. The products must be returned in the same re-sellable condition. Products will NOT be accepted for return 45 days after the order date. If an item is defective we will replace it or credit it at the customer's option. If an item is damaged by UPS during shipment, it is the customers responsibility to contact UPS directly. Claims for shortages or damages, whether concealed or otherwise must be filed with the common freight carrier by receiver. Damaged products in unacceptable condition at time of delivery must be so noted on the delivery receipt first, then reported to SGS. It is recommended that damaged items be refused at time of delivery and return with carrier. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100. If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded. There may be a restocking fee of 15% of the original charge of the order if the item is returned for any other reason then defective. The Survival Gear Source reserves the right to accept or reject the returned product subject to an inspection upon receipt. A returned product that is severely damaged will be rejected and will not qualify for any type of return credit.
Food and water products can not be returned to be re sold according to law, therefore refunds for food and water products will not be issued.
We make every effort to provide accurate pictures and descriptions of all products, on line, as well as in our catalogs, however due to manufacturers updating their products, sometimes a color variation or package change may occur, This should in no way affect the functionality of the item. Or sometimes we just might goof. In the event that this does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will notify you immediately if any changes are necessary, and we will honestly apologize for the mistake.
Limited Warranty & Liabilities
The Survival Gear Source guarantees it's unopened or unused products, under normal handling to be free from defects in material and workmanship for a period of 1 year from the date of purchase. SGS at it's sole discretion will replace such defective products free of charge provided the products are returned, prepaid to SGS. After 1 year no guarantee or warranty is available.
The seller, Survival Gear Source makes no claims or promises about performance of their products and will not be responsible for damages resulting from the use or misuse of their products. The customer or end user is ultimately responsible for making decisions in the wake of severe weather and natural disasters to protect oneself, others and property.